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As the world is moving towards e-era, the reliance
on IT is becoming increasingly critical. IMTAC is
committed to provide cutting-edge services to help
keep your technologies up and running at full
potential. We implement end-to-end infrastructure
solutions that can build, manage and support our
customers' IT systems across the entire value.
We
also manage projects on a turnkey basis. Through
comprehensive Hardware, Software, Facility
Management and Network Support services, IMTAC can
ensure high availability of your Business Critical
Systems.
Established in 1984, IMTAC is ever ready to provide
wide range of IT services on 24 X 7 basis through a
dedicated team of over 40 professionals certified by
HP, Microsoft, LINUX, Oracle and CISCO etc.
IMTAC is an Authorized Service Delivery Partner (ASDP)
and Authorized Warranty Delivery Partner (AWDP) for
the entire range of HP-COMPAQ products sold in Oman.
Also IMTAC is an Authorized support partner of
Microsoft Range of products.
IMTAC believes that a satisfied customer can only be
achieved by providing responsive support. It is this
philosophy that makes us strive for excellence in
after sales support. A host of services are offered
to our customers to enable them to focus on their
core business. These include:
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Ongoing support to achieve committed uptime |
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Review of technology & systems and
recommending appropriate changes |
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Carrying out planned performance tuning &
preventive maintenance activities |
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Training and education services |
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Facilities management services |
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Business Continuity Solutions |
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Implementing proof of concepts and
technology pilots |
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Regular customer briefings & account reviews |
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Carrying out satisfaction surveys &
implementing findings |
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Ongoing benchmarking of services against the
best in the industry |
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Clearly established escalation processes |
IMTAC Support Services follow well-established and
documented processes, capture knowledge for future
reuse, handle and resolve customer calls in a
structured manner.
IMTAC believes that customer
satisfaction is not an accident but a consistent
result of continuous focus on planning, prevention,
competence, quality and execution. |
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IMTAC is an Authorized Service Delivery Partner (ASDP)
and Authorized Warranty Delivery Partner (AWDP) for
the entire range of HP-COMPAQ products
sold in Oman. |
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