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Support Services Print E-mail

As the world is moving towards e-era, the reliance on IT is becoming increasingly critical. IMTAC is committed to provide cutting-edge services to help keep your technologies up and running at full potential. We implement end-to-end infrastructure solutions that can build, manage and support our customers' IT systems across the entire value.

We also manage projects on a turnkey basis. Through comprehensive Hardware, Software, Facility Management and Network Support services, IMTAC can ensure high availability of your Business Critical Systems.

Established in 1984, IMTAC is ever ready to provide wide range of IT services on 24 X 7 basis through a dedicated team of over 40 professionals certified by HP, Microsoft, LINUX, Oracle and CISCO etc.

IMTAC is an Authorized Service Delivery Partner (ASDP) and Authorized Warranty Delivery Partner (AWDP) for the entire range of HP-COMPAQ products sold in Oman. Also IMTAC is an Authorized support partner of Microsoft Range of products.

IMTAC believes that a satisfied customer can only be achieved by providing responsive support. It is this philosophy that makes us strive for excellence in after sales support. A host of services are offered to our customers to enable them to focus on their core business. These include:

• Ongoing support to achieve committed uptime
• Review of technology & systems and recommending appropriate changes
• Carrying out planned performance tuning & preventive maintenance activities
• Training and education services
• Facilities management services
• Business Continuity Solutions
• Implementing proof of concepts and technology pilots
• Regular customer briefings & account reviews
• Carrying out satisfaction surveys & implementing findings
• Ongoing benchmarking of services against the best in the industry
• Clearly established escalation processes

IMTAC Support Services follow well-established and documented processes, capture knowledge for future reuse, handle and resolve customer calls in a structured manner.

IMTAC believes that customer satisfaction is not an accident but a consistent result of continuous focus on planning, prevention, competence, quality and execution. 

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