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Client Services / Delivery Manager Print E-mail

Job Profile:
This is a Senior position that involves significant interaction with our clients during the business development, implementation and support phases of all projects.

You must therefore combine strong technical and project/team management and supervisory skills with commercial and business development savvy.

As the Services Manager, you will manage (3) vital areas of our business:
1. Implementation services (all project managers will report to you)
2. Support Services (daily customer support and release upgrades)
3. Technical services (overall technical support for 1&2 above)
You are expected to participate in the overall business development process as follows:
:: Intimately know the status of all projects that are in the sales funnel
:: Provide support to the business development and sales process and participate in it in harmony with the Business Development team to maximize project awards to the Company
:: Conduct presentations and workshops at Customer facilities in support of our sales efforts
:: Always communicate with our Customers and team members in a positive and constructive manner
:: Assist the pre sales team in the delivery of product demonstrations and review of tender responses
:: Participate in responding to client’s Request for Proposals (RFP) with particular emphasis on implementation, support and the technical aspects of the project i.e. HW, networks, LAN/WAN, DB, interfaces, conversions etc.
:: Manage all architecture, hardware, networking and communications related issues for all RFP’s and projects in a way that differentiates us from our competitors and improves our position with our Customers.

You are expected to manage the Services Department of the Company with the following management expectations:
:: Be a team player, a coach and a mentor to your team members in all respects
:: Be independent and innovative in your approach to business
:: Always strive to improve on our processes and work methodologies
:: Deploy technology smartly to improve Company’s business processes and give it a competitive edge
:: Be committed to the delivery of quality solutions on time, within budget and with minimal disruption to client business
:: Be committed to the delivery of world-class support to our Customers during the support phase of all projects
:: Assist in project management and project leadership
:: Control all project implementations to ensure that they are completed on time, on budget and to best industry practices
:: Conduct formal quarterly audits for all projects that under implementation
:: Conduct regular visits to all Customer sites that are in support mode
:: Develop a standardized (and/or refine existing) implementation methodology
:: Develop a comprehensive and sound training infrastructure and program for Company resources and our Customers (application and technical)
:: Maintain an efficient and stable technology infrastructure for the Company that will allow it to maximize its use of IT to improve its business processes
:: Develop and/or refine existing Customer support infrastructure inclusive of support process, helpdesk etc.
:: Maintain a strong Company profile and professional relationships with our Technology/Product partners
:: Lead product enhancement and development requirements and follow up on them in accordance with Customer requirements and project timeframes
:: Assist in the recruitment and deployment of technical, implementation and support staff
:: Participate in regular management meetings
:: Complete regular monthly report and as requested from management
:: Participate (and possibly lead) the ISO/CMM certification of the Company

Documentation:
While in Company’s employment, you will be required to file regular reports as requested from your management. Failure to do so, constitute a breach of your employment.

Job Location:
You will be based initially in Muscat, Oman with a strong possibility of relocating to Dubai, UAE

This position includes extensive travels
You will be required to travel throughout the Middle East i.e. Oman, Qatar, Saudi Arabia, Kuwait, Bahrain, Leban

Mail your resume to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 
 
 
 
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