Governments are not immune to the pressures that ICT has brought upon the society at large. While the invariable starting point is offering citizen services over the Internet, e-Governance has many other dimensions. Governments that just move services online, could “miss larger opportunities which will determine competitive advantage in the long run”, says Caldow, Janet in “Seven e-government milestones (2002)”.

According to Eileen M. Milner (2002) - Delivering the Vision: Public Services for the Information Society and the Knowledge Economy - “public services by their very nature have not been predisposed to speed of delivery; rather, they have typically been viewed as being inward facing, overly bureaucratic and focused rather more on procedure than on delivery”. Moreover, “flexibility also is not a noted public service trait, with complex roles of governance producing over time deeply entrenched views of service domains with overly territorial characteristics predominating”, she continues.

While going the e-Governance route is a fait accompli, treading the right path and ensuring a dramatic shift in the way Governments deliver these services, besides making their citizens aware of the “new” way of working are key imperatives of any e-Governance program.